What to include
Helpful details
- Your order number, if available
- Your dog's age, approximate weight, and breed
- How and when you currently give the chews
- Your question or concern
Warm, direct product care
How can we help?
Questions about daily use, serving, storage, packaging, or your dog's experience are welcome.
Care team email
carrie@viptrove.vip
Need help before claiming the reward? Contact us here first. Once your concern is resolved, our care team will help you complete the $20 reward request. You do not need to complete the reward form before asking for support.
Frequently asked questions
How should I start the daily amount?
Begin with half the suggested daily amount and gradually increase to the label amount. The daily amount may be split between AM and PM.
Can puppies use the product?
Do not feed this product to puppies under 12 weeks old. Ask your veterinarian if you are unsure whether it is appropriate for your dog.
How should I store the chews?
Keep the container tightly closed at room temperature and away from direct sunlight. Once opened, use the chews within three months.
Pet health notice
For animal use only. This service is for general product-use support and does not replace veterinary advice. Do not feed puppies under 12 weeks old. Consult a veterinarian before use with pregnant or nursing dogs. If your dog appears unwell, has an urgent reaction, or their condition worsens or does not improve, stop use immediately and contact a veterinarian.